MyChart - Express Pay

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The guarantor is the person responsible for paying the bill. You can find the guarantor name and account number on your statement. The guarantor number will be highlighted in blue, yellow or pink. View an example of a guarantor number on a paper statement.

Need help setting up a payment plan?

Please contact Cincinnati Children's Billing Customer Service, 513-636-4427, option 9, or toll-free at 1-800-344-2462, option 9, ext. 4427. Representatives are available Monday through Friday, between the hours of 7:30 am and 5:00 pm You can also request a payment plan using our Ask a Billing Question form in MyChart.

Need financial assistance?

Please contact our Financial Advocates at 513-636-4427. Representatives are available Monday through Friday, between the hours of 7:30 am and 5:00 pm.

A visit account is how your charges are grouped together to bill insurance, and usually represents your billing activity for a single visit. You may have multiple visit accounts, each with their own balance.